If there's one thing 2020 has shown us, it's how to bolster our communication skills. We've had cause for a lot of really difficult conversations with our customers. Nobody ever wants to give bad news but 2020 seems like the year we have to keep reiterating and sharpening our communication skills with difficult messages.
But if you feel like you've had challenge after challenge and you're still wondering the best way to deliver those difficult messages, let's take a look at a few tactics you might use.
Many business owners are currently wondering how they might get more involved in the conversations about race and creating a culture that celebrates diversity. When conversations about race and the workplace arise, the first area of consideration is often hiring practices but it extends to so much more in a business than who you're choosing to employ.
In fact, racial tensions can crop up even in businesses that are very focused on equality. If you want a more diverse culture in your workplace, here are a couple of areas to focus on in addition to fair hiring practices.
This question has been asked for as long as there have been businesses and differences of opinion. Recently, this topic has been brought to a head with the black lives matter movement. It used to be that taking “no stance” was the safest. But with the death of George Floyd, there are many individuals who see a lack of a stance as a stance of its own. This has been a deeply dividing issue with some business owners wanting to get involved while others have worried that standing for the cause was akin to supporting mass destruction of property and being anti-business.
So what should a business do?
Whether you're dealing with a conflict at home, with your neighbors, or at your place of business, it can be easy to become bogged down in old ways of working through problems.
Jay Baer is the author of five New York Times bestseller books and President of the global consulting firm Convince & Convert, and he's made a career out of helping companies learn how to deliver exceptional customer service - even in the face of a crisis.
We thought the hardest thing we'd have to deal with this summer would be COVID-19 but now business owners are facing another heart-wrenching situation--how do they react in the face of protests?
People handle challenges in different ways and this pandemic is no exception. While your business may target a particular demographic, it's likely this demographic has split since COVID-19. You now have people who while they may fall into the same age group, income bracket, gender, geographical region or other similar characteristics, their reaction to the coronavirus may differ greatly. As things begin to open up, it's essential that you understand the personalities you're dealing with and how best to market to them.
Making ends meet is top of mind for a lot of business owners and employees these days. Even if your business is open, reduced revenue may make it necessary to furlough employees. Rather than close altogether, many small business owners have decided to move to a one-person staff until things pick up again. This can be incredibly stressful on the person “left behind.”
Whether it’s a boss or a lone employee, the following tips will help decrease the stress behind being the only person representing the business.
If you're like many professionals, you spend a significant portion of your day sitting at a desk. According to research, that's a problem.
In fact, multiple studies have linked a sedentary lifestyle with an increased risk of diabetes, cardiovascular disease and even cancer. Not surprisingly, sitting all day is associated with an increased risk of weight gain and obesity.
Fortunately, even if you have a desk job, you may not be desk-bound. Standing desks are becoming an increasingly popular choice among office workers, offering a host of benefits.
Reduces Lower Back Pain
Sitting for hours puts a lot of stress on the body. If you suffer from back and leg pain, then you've likely noticed that the longer you sit, the more uncomfortable you feel. According to a study conducted by the CDC in 2011, standing can reduce back pain by 54 percent. Standing also promotes better circulation, helping to prevent leg pain.
Prevents Neck Strain and Decreases Headaches
If you're sitting in front of a computer monitor all day, then you probably find yourself straining your neck towards your monitor. This causes your spine to curve into a "C" shape, which has both short-term and long-term problems like disc damage, shoulder pain, pain in your neck, and headaches. When you stand, you restore a healthy "S" shape to your spine, reducing pain through your back, neck, and head.
Standing burns more calories and requires that the body put forth more energy, but that doesn't mean that your energy levels will take a hit. In fact, because standing promotes better circulation and allows your body to take in more oxygen, you feel better for longer. Simply standing while you work can give you the energy boost equal to a cup of coffee, without the crash that comes later.
Unsurprisingly, that energy boost leads to greater productivity. A study conducted by the Texas A&M Health Science Center School of Public Health showed that just by standing rather than sitting, office workers can improve their productivity by as much as 46 percent.
It's Part of a Robust Wellness Program
Many employers have recognized that implementing a wellness program that support workers' physical and mental health not only creates a better work environment, but it can help reduce out-of-control healthcare costs, employee absenteeism, and diminished productivity. Transitioning to standing desks can drastically cut down on the number of hours that employees spend sitting, helping to prevent serious health problems.
These are just a few of the many benefits that standing desks provide for office workers. While there are special considerations that need to be made (for example, hours of standing in place can result in foot and joint problems) making this transition and reducing the number of hours that you or your employees spend sitting is a simple way to boost morale and promote a healthy lifestyle.
Have you ever noticed that there are influencers on social media who mention an item and no sooner than they do it sells out? The cynical side of me believes there are certain people out there who could talk about how chic dust bunnies are and suddenly there'd be a host of people growing their own dust bunnies like they were chia pets.
But it takes a special personality, doesn't it?
Why did you open the doors to your business? Today's business owners often say it's because they want to make a difference, fill a need, solve a problem, or support their community. There's little doubt that business ownership isn't just about making money; it's about making a difference. What role will your business play in supporting, molding, and developing our community? That's left up to your goals.
Our Members Make a Difference Daily
Our members make a difference in many ways. There are countless ways and opportunities to support our community, give back, or open doors for those living here. We've seen members take on incredible challenges or offer simply support.
Creating Important Jobs
Your business is already doing so. For example, you're creating jobs for the community, which ensures that people can find a way to support their families and to work towards reaching their financial goals. Sometimes, the jobs our members offer can provide new opportunities not otherwise present in the community.
Our members also empower their employees. Imagine the opportunities to learn, grow, and expand. Some help to support the educational goals of their employees by supporting flexible scheduling, tuition reimbursement, or continuing education access. This can change the future path of an individual, allowing that individual to achieve his or her goals. Many times, they come back to the community to use those new skills to better it as well. It's comprehensively worth the investment from all sides.
Contributing to the Positive Culture of the Community
Our members also contribute to the positive culture of the community in many ways. As an independent local association, we help facilitate opportunities to do this by communicating needs. However, many of our members find ways to contribute on their own. They may help to support a sports team by contributing financially or purchasing uniforms. They may help to sponsor an event taking place to raise money for a charity. Though some do so through well-recognized events, festivals, and programs, others do so behind the scenes. They contribute because they believe in supporting the efforts of the organization, residents, employees, or just the community as a whole.
Are You Building a Legacy?
Some entrepreneurs build their businesses themselves as their legacy. They work hard to grow and scale. Others view their greatest impact as what they leave behind within the community. It is the steps they take to make the community better than they found it. Do you hope to leave an imprint? Do you plan to achieve incredible goals?
Many of our members look to find the good and praise it. They volunteer, give away their time, providing discounts on products or services, or simply give their knowledge. They work to support charities, children's activities, and seniors. They listen, learn, and act to help others in our community to achieve their goals or meet their needs.
As the Chamber of Commerce, we're proud of the business's efforts to take these steps. We encourage every member to take another look inside to find out they can build a legacy.
Write something about yourself. No need to be fancy, just an overview.